Business Manager, Enterprise Services - Student and Campus Life (Multiple Positions)
June 16, 2018
Ithaca, New York
Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time
The Campus Life Enterprise Services (CLES) team is the primary revenue-generating unit within Student and Campus Life, inclusive of Cornell Dining, Cornell Retail Services (The Cornell Stores), Residential and Event Services, and a dedicated CLES Marketing and Communications team. CLES has an annual budget of approximately $160 million and employs over 800 regular (union and non-union) staff members and over 600 student employees to successfully operate its broad-ranging business operations.
The CLES Business Managers are deployed to support the Cornell Dining (~$58 million operating budget) and Cornell Retail Services (~$26 million operating budget) enterprise operations. Both of these units provide critical and essential on-campus services to students, faculty, staff, and visitors, and are comprised of multiple business locations (Cornell Dining - 28 locations, The Cornell Stores - 10 locations), and require innovative and dynamic business systems and solutions to continue to grow and manage their complex business portfolios.
The Business Manager will establish and implement sound business practices, oversee the financial health of an assigned sector of our operations, support the unit Director and managers through reporting and analytics, and coordinate other business requirements. The Business Manager will have dual reporting to their assigned unit Director and the CLES Director of Administrative Services.
A successful business manager will:
Contribute positively to the overall success of the business operation and its ability to be a valued SCL and University citizen
Have productive working relationships with management and operators, CLES leadership and SCL colleagues.
Help provide the information, tools and analytics that support smart decision-making and identify areas of opportunity to enhance operational success.
Support an efficient business operation that provides excellent customer service while maintaining effective internal controls
Conduct monthly financial reviews which focus on key business indicators (e.g. organic revenue growth, cost of goods, inventory value, variable labor costs, sales per labor hour, variable direct expenses and EBIT).
Bachelor's degree and a minimum of 5 years of related experience is required
Demonstrated experience in strategic financial planning and/or sales analysis in a fast-paced and high-volume enterprise, business, or university setting
Prior experience in navigating, implementing, and leveraging complex financial databases to review and report on company/unit performance
A high-level of organizational skills, time management skills, and attention to details.
Strong analytical, creative problem-solving and troubleshooting skills
MBA, CPA, or additional educational certification or experience relevant to the field is strongly preferred
Prior experience in a higher education, retail or food service industry or an equivalent high-volume enterprise business is strongly preferred
Strong working knowledge of Cornell budgeting and accounting policies and practices, personnel policies and procedures, and conflict management and contract negotiating practices
Ability to work quickly, effectively under pressure, and use sound ethical judgment in accomplishing tasks that are urgent or of a highly sensitive or confidential nature; balance conflicting priorities, and make decisions from a range of choices
Experience implementing new systems, policies, procedures, and best practices, and ability to collaborate with others to assist in change management tactics
Proven record of accomplishment related to leading inclusive and diverse teams with varied goals and objectives and large independent scopes of responsibility.
Customer service skills and demonstrated ability to communicate (both written and verbal) with a broad range of clients, constituents, and customers.
University Job Title:
Finance Specialist IV
Pay Rate Type:
Number of Openings:
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